On-Demand: IT à la carte
IT support that engages when you want it
For jobs where managed services don't make sense, the ProComp Group addresses your needs through traditional time-and-materials or "On-Demand" engagements. On-Demand is also the default for expert IT consulting engagements and one-time projects that do not involve regular maintenance and monitoring.
On-Demand engagements can be as simple as calling the office to have a technician resolve a problem. For more ambitious jobs, you may wish to take advantage of two other options:
- Per-Project
When you have a particular project on the drawing board, we will work with you to develop a project proposal. This proposal includes estimates for time and materials, helping you predict overall project costs. Examples of project-based engagements range from systems audits to server upgrades to complete system overhauls.
- Prepaid Block-of-Time Discounts
When you know in advance that you will be needing a specified number of technician hours (for example, for a particular project, or for on-going hourly maintenance), you can pre-purchase a "block of time" in increments of 10, 25, 50 and 100 hours and receive a discounted rate, effectively lowering costs.
On-Demand vs. ProACTIVCare managed services for regular maintenance
Utilizing On-Demand services for regular system upkeep lets business owners and management be more involved in the details and decision-making processes surrounding projects, services, and support. On-Demand maintenance, however, will require consistent time and attention from company decision-makers to keep systems functioning. If you prefer to have your IT partner shoulder the responsibility for maintaining your infrastructure, read more about our managed-services option, ProACTIVCare.